1130 Pointe Newport Terr #100
Casselberry FL
USA 32707
Phone: (321) Liftoff (+1 321 543-8633)
E-mail: n4scy@amsat.org
Hewitt Associates, Orlando FL,
Customer Service Associate 2009 October to 2010 April
A call center position, providing assistance to callers in signing up for health benefits Annual Enrollment.
Hope CommUnity Center, Apopka FL,
Technician 2009 January to 2009 September
Updated classroom full of computers. Still providing Webmaster services to the organizations web site as a volunteer.
Flextronics, Singapore,
Technician 2007 May to 2008 May
Flextronics provides Technicians to Verizon Wireless under an outsourcing contract to check, repair and replace mobile telephones made by various manufacturers. I worked in the Verizon Wireless store in Viera FL, and could be shifted to VZW stores in Merritt Island and Melbourne if required.
Address N' Mail, Melbourne FL,
Computerized Mail Sorter Operator 2005 September to 2006 March
Operated a computerized mail sorting machine, providing the company with significant postage discounts.
GSI Commerce, Melbourne FL,
Customer Sales & Service Representative 2002 October to 2005 August
GSI Commerce is an "E-Commerce Solution Provider". They set up web-stores for companies that should have a web presence on the Internet, but don't want the bother. I sat at the Toll Free Number shown on the website, handled returns and placed orders for customers who did not have web access, or otherwise have problems on the web site.
ViaOz.Com, Titusville FL
Web Page Host and Designer 1999 August to present
This part-time side business is where I host my own
personal web site and
home page, as well as sites for
clients, clubs I belong to, and friends. Among the web pages I maintain are a
Space Launch Viewing FAQ page,
PHonePHriendly.Com, the
Titusville Amateur Radio Club page, the
AT&T Racing Fan Club page. I also publish
space.launch.info, a newsletter to inform tourists to the Space Coast about space shuttle launches under "Via Oz Press". space.launch.info has been published since STS-98 in February 2001.
Excell Agent Services, Rockledge FL,
Database Retrieval Operator 1997 December to 2003 May
I did database lookups and provided information based on real-time inquiries for calling customers. The company was purchased for its overseas call centers and is no longer in business in the US.
US Army, APO NY
Communications Center Specialist
Operated telex and message entry systems as well as cryptographic equipment for the Autodin Network. I was assigned to Headquarters & Headquarters Battery, 94th Artillery Group in Kaiserslautern Germany. Security Clearance information available on request.
Work Experience:
I've spend 9 years working in call centers of one kind or another. Type of work includes directory assistance operator, internet shop orders & returns, computer help-desk support, and health benefits Annual Enrollment. In one position as a Customer Service Coordinator, I took trouble calls on a toll-free line and entered the fax or copier customer's information into an automated communications system. the information went directly to the Blackberry's of the technicians who would then call the customer to set up the repair visit. I also took orders for toner and paper. I have provided Technician related services for Verizon Wireless customers in a retail location. I tested people's mobile phones, repairing them if I could, and replaced them if necessary. I have worked as a mail sorting machine operator. The machine has two computers operating it and communicates to another through a fourth machine. By using the machine to pre-sort mail before dropping it off at the post office, significant postage was saved. For three years I was a Customer Service Representative selling Palm Pilots over the internet and handling phone inquiries about orders. After leaving the company, I was leader of the Central Florida Palm Users Group for two years. I publish a newsletter, "spaceˇlaunchˇinfo" more as a hobby, than as a business. It is made up of public information available from NASA. I sell the newsletter to the tourists that line the Indian River on launch day to give them information about the flight they are going to see launched.
Please feel free to contact me. You may send E-Mail to n4scy@amsat.org or dial 321-Liftoff. Thank you for looking over this resumé.